Policies/FAQ

♡ What is the shipping and refund/return policy?

The Genché Vault is NOT responsible for any lost, damaged, or stolen packages. After we ship out your order, it’s out of our hands. You must contact your local post office with your tracking information for any concerns.

For hair that is NOT on hand, please allow 5 business days for processing after placing your order. After processing, allow up to 5-8 business days [*FOR SHIPPING, not pick up] to receive your order. Business days DO NOT include weekends or holidays. Packages are shipped via USPS priority mail. Your tracking information will be sent to you via email, which will take you directly to the USPS website to check your order status.

We know that buying hair can be exciting but PLEASE place orders accordingly as we are not responsible for hair appointments being rescheduled, etc.! We recommend waiting until you receive the hair before booking ANY hair appointments!

All sales are final. We DO NOT accept returns or refunds. If there has been an issue with your order, or a situation where you’d need to exchange your hair extensions, please contact us immediately. 

To exchange your hair extensions, they can not have been tampered with, combed, or brushed out in any way. Original tags and/or stickers must remain on the bundles. The hair must be in the best condition for us to be able to resell them.

 

♡ What do I do if I’ve received the wrong items?

If you’ve received the wrong items, please contact us immediately at thegenchevault@gmail.com to return them. We will then proceed to ship out your correct order.

♡ Can I bleach and dye this hair?

Yes! Our bundles can be bleached up to 613 blonde! We recommend going to a professional to dye your bundles to refrain from any damages to the hair. 

♡ How long does this hair last?

This hair can literally last forever with the proper care! Treating your Genché extensions with love & care gives them no expiration date! See our Hair Care page for more information.

 

♡ How many bundles do I need for an install?

Depending on your desired look, will determine the amount of bundles you’d need for an install.

For bobs (12”-14”) and ponytails, you would typically need 2 bundles. For full sew ins using 16”-22”, you’d need 3 bundles. For sew ins exceeding 22”, it’s recommended to use 4 bundles for a fuller look.